Ordering, Delivery, and Returns Process at Just Concrete:
Experience the flexibility of our tailored ordering and delivery system at Just Concrete, designed to meet your unique preferences.
Order Placement:
- Visit our website to view our range of products
- Send us an email or Whatsapp to place your order.
- We will confirm your product selection, and delivery and payment option before sending you an invoice with the order total and payment details.
- Full payment must be made before your order will be dispatched for delivery/collection.
- We accept the following payment methods: Card payments (online or in-person) and EFT (bank transfer) payments.
Delivery Options:
Choose from two nationwide courier options. You can also choose to schedule your order for a future date, aligning with your delivery preferences.- Pudo Smart-Locker Delivery System:
- Affordable delivery for smaller orders (under R1000 or 20kg).
- Fast Pudo courier picks up your package.
- Your package is delivered to the Pudo locker of your choice (closest to your address).
- Receive notification when your package is in the locker.
- Access the locker 24/7 using a Pin code sent via SMS.
- Delivery time: Approximately 2-4 business days.
- Courier Guy - South Africa’s leading courier service provider:
Available for local and national order deliveries.
Delivered straight to your door.
- Cost varies based on size/weight and location.
Delivery time: 1 to 3 business days.
Self-Pickup Option:
Opt for convenient pickup from our Parklands, Cape Town depot - Select a time and day during specified intervals that suits your availability! Our exact address will be shared post-order.
Returns:
- In case of issues, contact us within 24 hours of receiving your order.
- Provide relevant information and, if applicable, a photo of the concern.
- We do not accept liability for transport-damaged or incorrectly placed orders.
- In case of damage during transit, receive a store voucher equivalent to the order total.
